Training

Workday@Penn end user training provides faculty, staff, postdocs, and student workers with a learning experience tailored to their use of Workday. Those who hold defined security roles have required training. All Workday users are welcome to take self-service courses.


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  • Tip Sheets provide step-by-step assistance, available when you need it.
  • Workday Introduction to Self Service and Workday Time Entry, self-service online training courses, are available for all Workday users.

Robust roles held by Workday administrators require formal training and continuing education:

Extra! Trainer's Blog. What have our trainers learned? 

Training FAQs

What are Tip Sheets?
Will all workers have required training?
Will Student Workers have required training?
Is Manager Training required?
What do I do if I have been assigned a course or a curriculum of courses in Knowledge Link that I do not need, or if I have the wrong security role?
What are Office Hours?
Training Delivery Methods
Delivery Method Description
Classroom Instructor-Led Training (ILT) Classroom-based training for subjects that require detailed documentation and process learning. This includes Instructor-led demos, system exercises, etc.
Virtual Instructor-Led Training (vILT) Online training event with an instructor driving the course in real-time
Tip Sheets Easy to use tools that quickly provide relevant information on key concepts and step-by-step instructions for completing business processes
Computer Based Learning (CBL) Online, self-paced learning webinars that range from 30 minutes to two hours
Office Hours Office Hours provide you the opportunity to work through live scenarios in Workday with a member of the Workday@Penn team. You will work directly with real data and automatic approval flows.